Refund and Returns Policy

At Dzidzomkloset, customer satisfaction is important to us. We aim to provide high-quality fashion products and a smooth shopping experience. If you are not fully satisfied with your purchase, this Refund and Returns Policy explains the conditions for returns, exchanges, and refunds.

By placing an order with Dzidzomkloset, you agree to the terms outlined in this policy. Refund and Returns Policy 2026

Returns Eligibility

Customers may request a return if:

• The item received is damaged or defective
• The wrong item was delivered
• The item does not match the order description
• The return request is made within the eligible return period

To qualify for a return, items must:

• Be unused and unworn
• Be in original condition
• Include original tags and packaging where applicable
• Not show signs of damage caused by misuse

Dzidzomkloset reserves the right to reject returns that do not meet these conditions.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Worn or used clothing
• Damaged items caused after delivery
• Final sale or clearance items
• Customized or personalized products
• Items returned outside the approved return period

Return Request Period

Return requests should be submitted within the specified return window after receiving the order. Late requests may not qualify for refunds or exchanges.

Customers are encouraged to inspect orders immediately after delivery.

Refund Process

Once a returned item is received and inspected, Dzidzomkloset will review the request and determine refund eligibility.

Approved refunds may be processed through the original payment method used during purchase.

Refund processing times may vary depending on payment providers and financial institutions.

Exchanges

Customers may request exchanges for:

• Incorrect sizes
• Defective items
• Wrong products received

Exchange requests are subject to product availability.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact Dzidzomkloset as soon as possible with relevant order details and supporting images where necessary.

We will review the issue and provide appropriate assistance.

Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been shipped, cancellation requests may no longer be accepted.

Shipping Costs for Returns

Customers may be responsible for return shipping costs unless the return is caused by:

• Incorrect items shipped
• Defective products
• Delivery-related issues caused by Dzidzomkloset

Shipping fees are generally non-refundable unless otherwise stated.

Refused or Unauthorized Returns

Dzidzomkloset reserves the right to refuse returns that:

• Do not meet return conditions
• Show signs of use or damage
• Are returned without authorization where required

Changes to This Policy

We may update this Refund and Returns Policy at any time to reflect changes in our business operations, products, or legal requirements.

Updated versions will be published on this page.

Contact Us

For questions regarding refunds, returns, or exchanges, please contact Dzidzomkloset through our official support channels.